Thank you for shopping at www.goinmoon.com. Our online shop provides a unique fashion product from our independent designers back with high-quality material and reliable production. Our members of the QA team inspect each product before packaging to ensure the maximum customer’s satisfaction.
If you are not entirely satisfied with your purchase, it is easy to exchange or refund. Simply follow the instructions, and submit a request for return/exchange in your order page and we will try our best to meet your request.
Customers will only be charged once for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
Need a different size, colour or pattern? Have a hassle-free exchange as long as it is in stock.
Send the returned purchase in its original packaging with the original label back to our return centre. We will issue a refund to your original payment method within a week.
Returns &Exchanges Policy
-Purchase can be returned or exchanged within 14(14 days or more) days from the receipt date.
-Items must be unused, undamaged and in original packaging with all the original labels, ensure that all articles in the package are intact
Your order will be fully refunded if it’s cancelled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept order cancellation request if the order shave already been shipped.
Items that do not meet these criteria will not be considered for return.
If returning the items, please contact our customer Team, So that we can help you solve the problem better. Thank you so much in advance.Please contact our customer service to get the return address.
If you have further questions/issues, please don’t hesitate to contact us at firstname.lastname@example.org